KOLKATA, 29th July, 2006: For the last 60 years Mercury Travels has been one of the premier travel companies in the country. With EIH Limited (a member of The Oberoi Group) as its parent company, it continues to do well especially in the mid to high end and the luxury segments of the travel and travel related business.
EIH has agreed to partner with Mr. Ashwini Kakkar to take Mercury Travels forward ensuring that it takes its rightful place amongst the top travel companies in India.
Mr. Ashwini Kakkar is currently the President of the Travel Association of India (TAAI), Chairman of the World Travel & Tourism Council (WTTC) and a global Director of the United Federation of Travel Agents' Associations (UFTAA). He was the erstwhile Managing Director of Thomas Cook India Ltd and a Director of Worldwide Board of Thomas Cook.
Mr. P.R.S. Oberoi will continue to be the Chairman of Mercury Travels and Mr. Ashwini Kakkar will be the Executive Vice Chairman.
Commenting on the partnership, Mr. P.R.S. Oberoi says "Mercury Travels legacy in delivering high end service to its customers places it in a unique position to excel in the dynamic Indian travel environment. To take the company to the next level, we are delighted to partner with Mr. Ashwini Kakkar".
Echoing similar sentiments, Mr. Kakkar says: "The high standards of ethics and integrity, as well as a strong focus on quality offerings to customers, has prompted me to choose EIH as my partner. I am confident we can make Mercury Travels an industry leader in a few years".
The company which currently has 10 branch offices across India will continue to operate all travel related services, i.e. business travel, inbound, outbound and domestic holidays, foreign exchange, travel insurance, meetings and incentives, etc.
Mercury Travels intends to fully leverage India's software strengths to build strong technology platforms for its web, call centre and m-commerce interfaces as also to ensure CRM and superior service delivery for its customers.
While continuing to focus on organic and innovation led growth, the company fully intends to use its international offices to exponentially grow the inbound business into India. Commercial investments in the Mercury brand will also be commensurately increased.
By utilizing its enhanced base of capital and reserves, Mercury Travels will also continue to scout for any distressed acquisition opportunities that may become available.
Mercury Travels has an experienced team of travel professionals. The current focus on customer service quality will also be enhanced through a tie-up with a Global Centre of Learning which, for the first time, will make training in service and process skills available in this sector in India.
The customers of Mercury Travels will be the strong beneficiaries of this alliance.
For further details please contact us atmedia@mercurytravels.in |
